Critical questions for enabling true customer centricity
Customer centricity has become one of the most commonly used expressions in the last decade. While many organisations have attempted to beco
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Customer centricity has become one of the most commonly used expressions in the last decade. While many organisations have attempted to beco
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Last month, Adaptive Cultures attended our first Agile Australia conference. Although we have worked with agile leaders, teams, coaches and
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Creating a culture of customer centricity is at the core of many organisations’ espoused values and focus. Yet for many organisations that
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“Never leave your dog to guard your food” ~ child wisdom quotes The findings from the Royal Commission continue to shock and surprise. W
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The work of cultural transformation is deeply complex with a great deal of uncertainty and ambiguity. While it is essential for any transfor
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The personal growth of leaders and culture practitioners is one of the central themes of the Adaptive Cultures approach. We have found that
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In the previous 2 articles, we considered under what circumstances to accelerate culture transformation and when it is necessary to slow do
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While many change initiatives have clearly defined scope and timeframes, the pace with which culture can and will transform is highly variab
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