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Category: Incentives

What the Royal Commission reveals about culture

Executive Summary The Interim report of the Royal Commission demonstrates that, despite various reviews and historic incidents, the subsequent changes in regulations and practices have not led to the desired effect on customer outcomes.  It also demonstrated that short-term incentives are likely to have contributed to ineffective outcomes. The following are Adaptive Cultures’ perspectives on ...

Rethinking the role of short term incentives

Many of us have been brought up to believe that we will get better outcomes if we pay people incentives. This theory is based on behavioural experiments conducted on rats in laboratories, which has since been disproven by a range of different studies. Extensive research over various time periods (involving human beings) demonstrates that short-term ...
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