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Category: Perspectives

Risk, culture and the role of risk professionals

There has been a huge uplift in the link between risk and culture. This interest is from regulators, Boards and senior executives. The term risk culture is often used to describe how the culture of the organisation shapes the way it considers, manages and exploits risk. Risk professionals, in particular, the Chief Risk Officer (‘CRO’), ...

Regulatory Implications of the Royal Commission

While the obvious response to the Royal Commission could be to strengthen regulation and tighten compliance, this may not be in the best interests of the industry, of shareholders or of customers. In our article “Royal Commission on Financial Institutions – Lessons on Corporate Culture” we explored some of the cultural implications of the Royal Commission ...

Critical success factors during acquisition and integrations

Read part one of this article here: Culture evolution during acquisitions, integrations and restructures In less adaptive cultures, there can be an enormous amount of energy diverted into defensive or unhealthy activities due to the sense of fear, uncertainty, disempowerment and unfairness that can arise. To respond to these challenges requires a human-centred and purpose-centred approach ...

Critical questions for enabling true customer centricity

Customer centricity has become one of the most commonly used expressions in the last decade. While many organisations have attempted to become customer-centric, few have been successful in placing the customer at the heart of their business decisions and as a partner in the organisation’s journey. A key challenge in enabling true customer-centricity is being ...

Insights from Agile Australia

Last month, Adaptive Cultures attended our first Agile Australia conference. Although we have worked with agile leaders, teams, coaches and organisations implementing agile, this was our first immersion in the Agile Community.  One of the biggest opportunities we see in agile is its ability to help people to shift from extrinsic to intrinsic motivation and ...

An easy way to disrupt your industry – the five orientations of a truly Customer Centric Culture

Creating a culture of customer centricity is at the core of many organisations’ espoused values and focus. Yet for many organisations that espouse customer centricity, this is still a holy grail. As consumers, Adaptive Cultures often identify areas where businesses we buy from could very easily disrupt their industry, by paying greater attention to the ...

Individual, structural and social maturity – foundations for adaptive organisations

A simple pop quiz to start this week’s article. When you have been through a transformational change in an organisation, where has your organisation focused its attention: a. Structural evolution – transforming processes, systems, structures and planning cycles that enhance ways of working and better enable the organisation’s aspirations b. Social evolution – transforming communication ...
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