Creating a culture of customer centricity is at the core of many organisations’ espoused values and focus. Yet for many organisations that espouse customer centricity, this is still a holy grail. As consumers, Adaptive Cultures often identify areas where businesses we buy from could very easily disrupt their industry, by paying greater attention to the ...
“Never leave your dog to guard your food” ~ child wisdom quotes The findings from the Royal Commission continue to shock and surprise. While the obvious response could be to strengthen regulation, and tighten compliance, this may not be in the best interests of the industry, of shareholders or of customers. In this article, Adaptive ...
A simple pop quiz to start this week’s article. When you have been through a transformational change in an organisation, where has your organisation focused its attention: a. Structural evolution – transforming processes, systems, structures and planning cycles that enhance ways of working and better enable the organisation’s aspirations b. Social evolution – transforming communication ...
The work of cultural transformation is deeply complex with a great deal of uncertainty and ambiguity. While it is essential for any transformation to be championed and role modelled from the top, it also requires a strong network of people at multiple levels within and across an organisation to be able to sustain significant change. ...
The personal growth of leaders and culture practitioners is one of the central themes of the Adaptive Cultures approach. We have found that as leaders and culture practitioners deepen their personal growth, they exponentially increase their capacity to influence the systems they work within. As Bill O’Brien, former CEO of Hanover Insurance once said – ...
In the previous 2 articles, we considered under what circumstances to accelerate culture transformation and when it is necessary to slow down in order to speed up. In this article, we explore under what circumstances it is necessary to hold ground and embed organisational learning, in order to maintain the momentum for culture evolution. There is a ...
While many change initiatives have clearly defined scope and timeframes, the pace with which culture can and will transform is highly variable. Whilst momentum is necessary to transform culture, there are times when the faster change is driven, the stronger the resistance, and the less likely we are to generate sustainable cultural transformation. If this ...
Part 1: When to put the pedal to the metal A client we have been working with for around 12 months has been so enthused and energised by their culture evolution journey that they are dramatically upping the activity, pace and breadth of change. Yet other clients who have been on the journey for so ...
In our work with organisational cultures, there is often deep cynicism regarding culture and change programs. The cynicism is frequently not without good reason, and when explored can contain valuable information regarding competing organisational commitments. Cynicism is often the result of a culture which has limited personal agency and autonomy, and organisations with a history ...
We would like to thank you for being a part of the Adaptive Cultures community this year and for your valuable contribution. This year has been one of acceleration and opportunity for Adaptive Cultures, full of meaningful and inspiring work with clients who have been ready to embrace the work of cultural evolution. Here are ...
